Live chat & shared inbox
Every conversation. One inbox.
Talk to website visitors in real time and manage every customer message, assignment, and internal note from one calm shared workspace.
Explore live chatAI + human customer service
Live chat and AI customer support, in one workspace.
Add live chat to your website, bring every customer conversation into one shared inbox, and let AI agents answer from your knowledge or hand off to your team when a human is needed.
- No credit card required
- Install in minutes
- AI + human support
app.inboxloop.app/inbox
JPOC
MC
Maya Chen
Shopify · Order #4821
OpenVIP
Can I exchange my order for a larger size?
Maya · 9:41 AM
AI agent · answered from 2 sources
Yes — exchanges are free within 30 days. Order #4821 is eligible for a larger size. I can start the exchange now.
Returns policyOrder #4821
Jordan joined the conversation
I've started the exchange for the next size up. You'll get a label by email.
Jordan · 9:43 AM
Reply to Maya…
Built for teams that support customers every day
E-commerceSaaSAgenciesService businesses
One connected system
Stop stitching together your customer support stack.
Live chat in one tool. Email in another. Customer history somewhere else. AI added on top. InboxLapp brings conversations, customer context, support knowledge, and automation into one system, so your team spends less time switching tools and more time helping customers.
See the shared inboxLive chat
Email
WhatsApp
CRM
Help desk
AI agents
The platform
Everything you need to support customers, without the tool sprawl.
Start with live chat today, then add AI, knowledge, and automation as your team grows.
AI customer service
AI that knows when to answer and when to hand off.
Let AI agents answer from your help content and approved tools, then pass the conversation to your team with the full context intact.
Explore AI agentsCRM & help desk
Know the customer before you reply.
Contacts, organizations, tickets, tags, and conversation history sit beside every message so agents never have to hunt across systems.
Explore customer supportKnowledge & automation
Turn what your team knows into faster answers.
Publish a searchable help center, use the same knowledge to ground AI answers, and automate the routing and follow-up around every conversation.
Explore knowledge & automationUse cases
Built for the way your business supports customers.
The same conversation layer adapts to how your business actually sells, supports, and grows. Start with one motion, then add the next.
Public property keys, domain rules, roles, and customer records stay scoped to the workspace.
Playbook · E-commerce
Turn product questions into confident orders.
A shopper hesitates on sizing. The widget opens beside the product with the page as context, your team answers, and the conversation stays attached for the next order.
Product: Linen shirtPage: /products/linen-shirtReturning visitor
- Context at first message
- Answer before abandonment
- History for the next order
No code required. Configure the widget in minutes.
How it works
From first hello to happy customer.
Set up once, then give every customer a fast, connected experience across chat, your inbox, and the follow-up that happens after.
Start free01 / Install
Add InboxLapp to your website in minutes.
Paste one small script or install through your preferred platform. Match the widget to your brand and choose where it appears. No engineering project required.
Widget appearance
LiveHi! How can we help?
We usually reply in a few minutes.
All pagesBottom right
02 / Talk
Answer every conversation from one inbox.
Your team sees incoming chats, customer context, previous conversations, and assignments without switching between tools. Everyone knows who is helping and what happens next.
MC
Maya Chen
Can I exchange this size?
DR
Daniel Ross
Thanks for the help.
AP
Ava Patel
Where is my order?
03 / Automate
Let AI handle the repetitive work.
AI agents answer from your knowledge, perform approved actions, and hand off conversations to your team with the context intact. Your team stays in control of the moments that matter.
AI answer · 2 sources
Yes — exchanges are free within 30 days. Order #4821 is eligible for a larger size.
Returns policyOrder #4821
Handed to Jordan with full context
Security & trust
Secure by design. Built for customer data.
Customer conversations can contain sensitive information. InboxLapp uses tenant isolation, server-side authorization, granular roles, audit logging, and secure session controls so access stays with the people who should have it.
Learn about InboxLapp securityTenant-isolated data
Every customer record is scoped to your workspace and protected by row-level security.
Granular team permissions
Give agents, supervisors, and admins only the access they need.
Secure sessions
Opaque, hashed session tokens and server-side authorization on every request.
Complete audit history
Security-relevant changes record the actor, action, and timestamp.
FAQ
Questions, answered plainly.
What teams usually want to know before bringing their customer conversations into one place.
Start with a workspaceWhat is InboxLapp?
InboxLapp is customer support software that brings website live chat, a shared team inbox, customer context, AI-assisted answers, and support automation into one workspace. The goal is simple: fewer tools, faster answers, and a better customer experience.
Can I add live chat to any website?
Yes. Add one lightweight script to your site and the InboxLapp widget loads as an isolated experience that will not interfere with your page styles or JavaScript. You can customize the greeting, colors, and which pages show the widget.
Can InboxLapp answer customers automatically with AI?
InboxLapp is designed to ground AI answers in your published knowledge and approved actions. AI agents are rolling out progressively; the live chat and shared inbox foundation is available today. When AI is enabled, every answer keeps its sources and escalation decision.
What happens when the AI cannot answer?
The conversation moves to a human queue with the customer message and the AI context intact. Your team can take over, correct the answer, and continue in the same thread instead of asking the customer to start again.
Can my whole support team use the same inbox?
Yes. Conversations can be assigned, prioritized, and resolved from a shared inbox. Roles and permissions control what each teammate can see and do, so access stays limited to the right people.
Does InboxLapp support WhatsApp, email, and other channels?
Website live chat is the first channel. The platform is designed around a normalized conversation layer for email and messaging channels; each integration will appear only when it is genuinely configured, never as a fake connected state.
Can I use InboxLapp for multiple websites or client brands?
Yes. A workspace can contain multiple properties, each with its own widget, allowed domains, and customer history. Agencies can keep client brands separate while the team works from one account.
Can I import my existing help content?
A searchable help center and knowledge import are part of the InboxLapp roadmap. The same content will be used for customer-facing answers and, once enabled, grounded AI responses so your team maintains one source of truth.
Is InboxLapp free to try?
Yes. Start with a free workspace and no credit card. You can create your workspace, install the widget, and invite your team before deciding on a paid plan as the platform grows.
Get started
Ready to bring every customer conversation into one place?
Start with live chat today. Add AI, automation, and more channels as your team grows. No credit card required.