01
Answers grounded in evidence
AI responses are designed to retrieve from your published help content and approved sources. Each answer keeps the sources and confidence signal so your team can inspect what the customer saw.
AI agents
AI customer support that knows when to hand off.
Let AI answer common questions from your knowledge and approved tools, then pass the conversation to a human with the full context intact.
Rolling outInboxLapp
One connected customer workspace
At a glance
- Answers grounded in your content
- Approved actions only
- Human handoff with context
Start with live chat and a shared inbox today. Add AI, knowledge, and automation as they become available for your workspace.
02
Actions with guardrails
Let an AI agent perform a small set of approved actions, such as looking up an order or starting a return, without giving it unconstrained access to your business systems.
03
A warm handoff, not a dead end
When the question needs a person, the conversation moves to the shared inbox with the transcript, customer context, and AI reasoning attached. Your team takes over in the same thread.
Common questions
Good to know.
Straight answers about setup, data, and what is available today.
Does AI answer from the public internet?
The intended design is retrieval from your own published knowledge and approved tools. AI answers should be grounded in that content and retain their sources rather than improvising from open-web content.
Can the AI take actions in my systems?
AI agents are being designed around explicit, approved tool actions with guardrails. Anything outside that boundary should become a human handoff.
Is the AI available in my workspace today?
AI is rolling out progressively. The live chat and shared inbox foundation is available now, and AI capabilities appear only when they are configured for your workspace.
Keep exploring
Bring every customer conversation into one place.
Start with live chat. Add the rest as your team grows.