01
Be there at the moment of hesitation
A customer comparing sizes or wondering about delivery is deciding whether to buy. A fast, human answer beside the product is more useful than a contact form after they leave.
E-commerce
Turn product questions into confident orders.
Answer sizing, shipping, and order questions while the customer is still on the product page, with the conversation attached to the customer for next time.
Available nowInboxLapp
One connected customer workspace
At a glance
- Questions answered before checkout
- Order context in the inbox
- History for repeat customers
Start with live chat and a shared inbox today. Add AI, knowledge, and automation as they become available for your workspace.
02
Make the answer specific
The inbox carries the page, visitor, and conversation history, so an agent can answer the actual product question instead of asking the customer to repeat it.
03
Keep the relationship after the sale
The same customer record can carry the conversation into the next order, exchange, or support question. Support stops starting from zero.
Common questions
Good to know.
Straight answers about setup, data, and what is available today.
How long does it take to get started?
Create a workspace, add a property, and paste the widget script into your site. Most teams can see their first real conversation within a few minutes.
Can the widget match my storefront?
Yes. Set the greeting, accent color, position, and page rules. The widget is isolated from your theme so it stays consistent without breaking your design.
Is there a free trial?
You can start with a free workspace and no credit card. Paid plans and additional limits will be introduced as the platform moves beyond its current phase.
Keep exploring
Bring every customer conversation into one place.
Start with live chat. Add the rest as your team grows.