01
Everyone sees the same truth
New messages, ownership, and status live in one queue. No one has to ask whether a customer was answered, and no one accidentally replies twice.
Shared inbox
One shared inbox for every customer conversation.
Assign, prioritize, and resolve conversations together without forwarding screenshots or asking who replied last.
Available nowInboxLapp
One connected customer workspace
At a glance
- Assignment and status
- Customer context beside the thread
- Real-time team updates
Start with live chat and a shared inbox today. Add AI, knowledge, and automation as they become available for your workspace.
02
Route work without losing the thread
Assign a conversation to the right teammate, keep an internal history, and move from open to resolved without losing the customer message that started it.
03
Built for the moments between messages
Unread counts, filters, and real-time updates keep the queue calm. The database remains the source of truth when the browser reconnects.
Common questions
Good to know.
Straight answers about setup, data, and what is available today.
Where does customer data live?
Every workspace is isolated with PostgreSQL row-level security and server-side authorization. Session tokens are opaque and hashed, and security-relevant changes are recorded in the audit trail.
Can I limit which conversations an agent sees?
Yes. Roles and permissions are enforced on the server, and property-level access can keep conversations scoped to the right team.
Can several agents collaborate on one conversation?
Yes. The conversation can be assigned, reassigned, and resolved while the full message history remains visible to authorized teammates.
Keep exploring
Bring every customer conversation into one place.
Start with live chat. Add the rest as your team grows.