01
Remove the repetitive decisions
Send a billing question to the right queue, tag a VIP customer, or follow up on a conversation that has gone quiet without asking an agent to remember.
Automation
Automate the work around the conversation.
Route conversations, follow up on open threads, and remove repetitive work with clear rules, guardrails, and a visible run history.
In developmentInboxLapp
One connected customer workspace
At a glance
- Routing and assignment
- Follow-up rules
- Guardrails and run history
Start with live chat and a shared inbox today. Add AI, knowledge, and automation as they become available for your workspace.
02
Keep automation inspectable
A workflow should show what triggered, what changed, and what happened next. Automation that cannot be inspected is difficult to trust.
03
Automate around people
The goal is not to remove your team from the conversation. It is to remove the manual routing and follow-up that keeps them from the moments that need a human.
Common questions
Good to know.
Straight answers about setup, data, and what is available today.
Are automations available today?
Automation is in development. The roadmap is built around explicit triggers, conditions, actions, and run history rather than hidden or brittle rules.
Can automations run on every channel?
The intended model is channel-independent: a workflow operates on the conversation and customer record, so it can apply consistently as more channels are added.
Is there a free trial?
You can start with a free workspace and no credit card. Paid plans and additional limits will be introduced as the platform moves beyond its current phase.
Keep exploring
Bring every customer conversation into one place.
Start with live chat. Add the rest as your team grows.