01
The customer, not just the message
See who is asking, what they have asked before, and which account or order the conversation belongs to without switching tabs.
Support CRM
Customer context beside every reply.
Keep contacts, organizations, orders, tags, and conversation history beside the inbox so agents know who they are helping before they answer.
In developmentInboxLapp
One connected customer workspace
At a glance
- Profiles with conversation history
- Organizations and tags
- Context in the inbox
Start with live chat and a shared inbox today. Add AI, knowledge, and automation as they become available for your workspace.
02
A record that grows with the relationship
Contacts, organizations, tags, and notes become a durable customer timeline that support, success, and sales can actually trust.
03
Less searching, more helping
The details an agent needs should arrive with the conversation. InboxLapp is designed to put the customer record in the same workspace as the reply.
Common questions
Good to know.
Straight answers about setup, data, and what is available today.
Is the CRM available now?
The customer support CRM is in development. Visitor identity and conversation history are already captured in the live chat foundation; richer profiles and organizations will build on that.
Where does customer data live?
Every workspace is isolated with PostgreSQL row-level security and server-side authorization. Session tokens are opaque and hashed, and security-relevant changes are recorded in the audit trail.
Is there a free trial?
You can start with a free workspace and no credit card. Paid plans and additional limits will be introduced as the platform moves beyond its current phase.
Keep exploring
Bring every customer conversation into one place.
Start with live chat. Add the rest as your team grows.