01
Write it once
Keep policies, product guides, and troubleshooting steps in one versioned place instead of scattering them across documents and old tickets.
Knowledge
A knowledge base that works for customers and your team.
Publish searchable help content, keep one source of truth, and use the same knowledge to support agents and ground AI answers.
In developmentInboxLapp
One connected customer workspace
At a glance
- One searchable source of truth
- Agent-ready content
- AI grounding by design
Start with live chat and a shared inbox today. Add AI, knowledge, and automation as they become available for your workspace.
02
Meet customers at the answer
A searchable help center lets customers solve common questions themselves, while your team keeps the context of what they searched and read.
03
Make every answer traceable
The same published content can ground AI answers and agent suggestions, so the source is visible instead of hidden inside a generated response.
Common questions
Good to know.
Straight answers about setup, data, and what is available today.
Can I import existing help content?
Knowledge import is part of the roadmap. The goal is to preserve your existing articles while giving you a clean, searchable structure for customers and agents.
Will AI use this content?
Yes, by design. The knowledge base is intended to be the grounded source for AI answers, with sources retained for inspection.
Is there a free trial?
You can start with a free workspace and no credit card. Paid plans and additional limits will be introduced as the platform moves beyond its current phase.
Keep exploring
Bring every customer conversation into one place.
Start with live chat. Add the rest as your team grows.